Okay, full disclosure here: I am NOT a wrencher.
However, it became apparent that my rear brakes needed new pads. After checking around the CAFE, and watching a couple of YouTube videos, I decided to give it a try. Ordered rear pads from J & P Cycles (after double checking the fitment), and waited for them to show up.
They did, only a few days after ordering, and I put aside to install today.
Bag came off, finally got the pin loosened, removed the pads, and used brake cleaner to clean up the area. Then, looked at the new pads. Uh-oh, they appeared to be too big. Tried to see if I was installing them wrong, but nope, wouldn't fit. :banghead:
Back to the computer, and the J & P website showed they should fit. Then, I started a chat session with Daniel J at J & P Cycles.:1:
After a quick online discussion, it seems that the site had the fitment incorrect, and Daniel J said to give him a minute to see what to do about an exchange or refund. This was not good. I'm commuting on my bike now, and need it.
He said he understood, and that he would send a new set out immediately, after double checking that they would fit my ride. He also asked how my front brakes were, which truth be told, need replacing, also.
After asking him how to send the old ones back, he said to keep them, as they will fit on the front. After checking, this appears to be correct.
So, in sum:
Parts ordered came fairly swiftly.
After finding out that their computer was wrong, new parts on the way with no muss, no fuss.
Old parts kept for front brake.
Kudos to J & P for recognizing a problem, and then going the extra distance to correct their issue. This is what customer service is all about. :mosh:
Vaughn :choppersm
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However, it became apparent that my rear brakes needed new pads. After checking around the CAFE, and watching a couple of YouTube videos, I decided to give it a try. Ordered rear pads from J & P Cycles (after double checking the fitment), and waited for them to show up.
They did, only a few days after ordering, and I put aside to install today.
Bag came off, finally got the pin loosened, removed the pads, and used brake cleaner to clean up the area. Then, looked at the new pads. Uh-oh, they appeared to be too big. Tried to see if I was installing them wrong, but nope, wouldn't fit. :banghead:
Back to the computer, and the J & P website showed they should fit. Then, I started a chat session with Daniel J at J & P Cycles.:1:
After a quick online discussion, it seems that the site had the fitment incorrect, and Daniel J said to give him a minute to see what to do about an exchange or refund. This was not good. I'm commuting on my bike now, and need it.
He said he understood, and that he would send a new set out immediately, after double checking that they would fit my ride. He also asked how my front brakes were, which truth be told, need replacing, also.
After asking him how to send the old ones back, he said to keep them, as they will fit on the front. After checking, this appears to be correct.
So, in sum:
Parts ordered came fairly swiftly.
After finding out that their computer was wrong, new parts on the way with no muss, no fuss.
Old parts kept for front brake.
Kudos to J & P for recognizing a problem, and then going the extra distance to correct their issue. This is what customer service is all about. :mosh:
Vaughn :choppersm
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