Anybody have a Packtalk Bold that works properly? I have a Packtalk Bold and the voice commands only work sometimes. As per Cardo, i have tried both microphones that came in the box, no improvement. They sent me a new unit, same thing. Both units needed the current update but i am unable to install because their updates are not compatible with my mac book and i cant open it on my phone so no updates for me. So my question is if anyone has had the same issue and if/how you fixed it? And if you installed the update, what program/os did you need? I may try a new dock next and see of i can use somebodys computer to install the updates. Yes i have called and emailed cardo and they are helpful but it takes forever for them to respond or pick up the phone. I just want some honest answers from other customers who may be experiencing the same issue.